Refund Policy

Last updated: September 27, 2026

At Exterior Vibe, we strive to provide the highest quality AI-powered home exterior visualization. Our platform offers a generous free tier of up to 9 renders. For users who require additional renders beyond the free limit, we offer paid packages.

1. Digital Goods & Compute Costs

Because our service provides instantaneous, custom digital goods (AI-generated images), and because generating these images incurs immediate computational costs on our servers, all sales are final and non-refundable once a render has been successfully generated.

2. Technical Failures & Exceptions

We stand by the reliability of our platform. We will gladly issue a full refund or provide equivalent render credits under the following circumstances:

• You purchased a render package, but a technical glitch on our end prevented the renders from being added to your account.
• The system charged you, but failed to output an image due to a server timeout or internal error.
• You were incorrectly charged multiple times for a single transaction.

Please note that dissatisfaction with the aesthetic outcome of a successfully generated render does not qualify for a refund. AI generations are interpretive, which is why we provide a free tier to ensure you are satisfied with the technology before purchasing.

3. Requesting a Refund

If you experience a technical failure and believe you are eligible for a refund, please contact us within 7 days of the transaction.

To request a refund, please email us at mark@exteriorvibe.com with:

• The email address associated with your account
• The date of the transaction
• A brief description of the technical issue you experienced

4. Processing Time

Once we receive and approve your refund request, it will be processed immediately. However, it may take 5-10 business days for the funds to appear on your original method of payment, depending on your bank or credit card provider.